FAQ – Mix Web Shop

FAQ

MIX WEB SHOP PARTNERS WITH GLOBAL MERCHANTS AND SUPPLIERS IN ORDER TO PROVIDE YOU THE BEST PRICES AND A UNIQUE ONLINE SHOPPING EXPERIENCE.

This means that your order is shipped from countries such as China, Hong Kong, Singapore, India etc. Because we ship directly from our partners in those countries, your item may take 3-5 weeks to arrive.

Please do not panic if it does not show up immediately, it's on its way :)

 

Q: What are your processing times?

2-5 Days (up to 10 days for custom-made products)

 

Q: What are your shipping times?

US Shipping Time Estimates

20-30 Days

International Shipping Time Estimates

20-40 Days

 

Q: I ordered 2+ items, but only received one... where's my order?

We have a large assortment of products not stocked in house, when you order multiple items at a time, they may be shipped separately so they get to you faster. You may receive one item before the next. So don't panic if you don't receive all of your items at once…they are on the way :)

 

Q: Can I Get Refund On Free + Shipping Offers?

Note:  Free Offers/Giveaways - Any "Free + Shipping" offers must be canceled within 24 hours of your order.  Free items are non-refundable once shipped.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.  

 

Q: You Made A Mistake On My Order

A: We are very sorry. It doesn’t happen often, but nobody’s perfect. Contact us or email support@mixwebshop.com and we’ll work with you to make it right. Often, this will simply require that you send us a pic of our error so we can a) verify your claim and b) call you to correct it.

 

Q: Who pays the customs duties & taxes?
A: International shipments may incur customs fees depending on the country and their regulations. Any customs fees are to be paid to the appropriate customs agency by the customer.  We will not be held responsible for customs taxes.